Posts By: Lauren Chung

Alternative Legal Service Providers: How are Law Departments Using Them?

Lauren Chung | March 23, 2020

The 2019 HBR Consulting Law Department Survey found that corporate law departments are shifting their focus to adopting innovative legal service delivery practices, such as the increased use of other service providers, including alternative legal service providers (ALSPs). For those who use those, spending increased by 11% in 2019.

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Insights for Law Firms from HBR’s 2019 Law Department Survey

Lauren Chung | January 16, 2020

Now in its 16th year, HBR Consulting’s Law Department Survey continues to serve as the leading source of market data on law department staffing, spending and management trends. It provides law departments with metrics to measure, manage and communicate their performance and to plan for continuous improvement.

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As Law Departments Push to Contain Costs, the Voice of the Client Should be Influencing Law Firms

Lauren Chung | May 10, 2018

According to HBR’s 2017 Law Department Survey, 82 percent of law departments expect their legal needs to increase over the next year. Yet, law departments also reported increased efforts to bring matters in house, which presents an interesting opportunity for forward-thinking law firms. Firms that are strategically examining and evolving legal service delivery models to better align with the needs of corporate clients will ultimately be able to differentiate in a rapidly changing market.

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