All of us who work in the legal industry were forced into a work from home model in early-2020, virtually overnight, and suddenly found ourselves replacing in-person meetings with Zoom. It was a paradigm shift that had been quietly underway for years but accelerated with breathtaking speed.
The U.S. legal industry headed into March with a full head of steam, aside from some growing concerns about a novel coronavirus that appeared to be spreading. By the end of the month, our very way of life in America had been turned upside down and organizations from every business sector have been forced to change the way they do business in response to the COVID-19 pandemic.
Law firms face a wide range of risks associated with the information technology (IT) operations in their firms. The most obvious tech-related risks are cybersecurity threats and business continuity needs in the event of an IT infrastructure outage. These are indeed high-stakes risks that are deserving of the news headlines and conference keynote addresses in recent years.
The emerging law firm strategy of moving to a managed IT services model — in which an expert services provider assumes responsibility for the firm’s IT systems and operations — is gaining traction as we head into 2019. This model enables law firms to turn over their day-to-day IT infrastructure support requirements to an outside company that is able to deliver these services at a lower cost and with greater efficiency. As a result, the firms can reassign their full-time IT staff members toward higher value functions that propel the business, rather than worrying about who is making sure the systems are running and the data is secure.