Today’s fast-changing client expectations and legal practice demands are forcing law firms to adapt their internal operations for how they will conduct business in the future. These operational changes require agile transformation across the three areas of people, processes and technology. In short, there are now more specialized skills needed to support and operate the newly defined roles, more interconnections between various law firm capabilities, and more technology needed to support user activity across the organization. This evolution in law firm operations calls for a common reference point that can serve as a quick-look guide for the firm’s professionals and leaders. This sort of reference framework can help provide a clear understanding of the firm’s internal operations and processes, including key client touch points.
Market forces are beginning to push law firm IT functions to manage in a more complex environment, but also to continuously evolve and enhance the enablement of practice delivery. Attorneys are more mobile and more connected. Clients are more demanding, with more data, integration and interactions. Technology is evolving at a faster pace with more alternatives and complexity. And competition for IT talent is accelerating, not only across horizontal technology domains but across industries.