Posts By: Josh Nardo

How Law Firms Can Measure ROI on Legal Tech Investments

Josh Nardo | August 19, 2021

Law firm leaders are well past the point of approving large new technology expenditures simply because they are impressed with the latest fads or afraid of missing out on a new tool that other firms are rumored to be buying. Firms are moving toward technology solutions that drive firm, business, and practice value. Innovation is taking hold. Bottom line benefits are now core to making technology decisions, and balancing scarce IT and firm resources.

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Six Keys to Law Firm Success with Implementing IT Managed Services Strategy

Josh Nardo | April 07, 2021

Law firms of all sizes are seizing the moment to rethink the strategic role of the IT function within their organizations and considering various ways that IT can impact their competitive positioning in the marketplace. As my colleague Erik Schmidt wrote recently, a number of these firms are learning that a bold strategic shift to an IT managed services model is helping them achieve greater efficiencies and reduce a variety of IT-related risks.

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Seven Reasons Why Law Firms Are Moving to IT Managed Services

Josh Nardo | March 29, 2021

The evolution of the U.S. legal industry has accelerated in recent years. Law firms and other legal service providers have adopted an array of new technologies that have impacted both the business and practice of law. Meanwhile, these new technologies are driving a variety of changes to legal workforce dynamics that are forcing employers to navigate internal culture shifts. These simultaneous forces of technology and workforce changes are challenging law firms to rethink the way they deliver value to internal and external clients.

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HBR’s “Law Firm Reference Architecture” Maps Common Business Operations of Law Firm

Josh Nardo | January 11, 2021

Today’s fast-changing client expectations and legal practice demands are forcing law firms to adapt their internal operations for how they will conduct business in the future. These operational changes require agile transformation across the three areas of people, processes and technology. In short, there are now more specialized skills needed to support and operate the newly defined roles, more interconnections between various law firm capabilities, and more technology needed to support user activity across the organization. This evolution in law firm operations calls for a common reference point that can serve as a quick-look guide for the firm’s professionals and leaders. This sort of reference framework can help provide a clear understanding of the firm’s internal operations and processes, including key client touch points.

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Getting Off the Treadmill: Finding IT’s Next Path

Josh Nardo | December 19, 2019

Market forces are beginning to push law firm IT functions to manage in a more complex environment, but also to continuously evolve and enhance the enablement of practice delivery. Attorneys are more mobile and more connected. Clients are more demanding, with more data, integration and interactions. Technology is evolving at a faster pace with more alternatives and complexity. And competition for IT talent is accelerating, not only across horizontal technology domains but across industries.

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