Tagged: business-legal-operations

Mobility: Evolving Culture While Working Remotely

Diana Tullio | July 23, 2020

It has only been a few months since the thought of working anywhere was a fantasy reserved mostly for freelancers. We have all seen those ads showing lucky people working on the beach with their laptop, no stress, and a perfect work/life balance. No one could have imagined we would be faced with a global pandemic and, ultimately, the necessity to find a way to work remotely or not work at all.

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Accelerating Change in the Legal Ecosystem: Sustaining this Moment to Differentiate

Nick Quil | July 21, 2020

Nearly four months have passed since COVID-19 changed the way we work. Legal organizations that initially focused on operationalizing their remote workforce and managing costs associated with temporary office closures are now facing the reality that, rather than a temporary situation, the pandemic-related changes may be deeper and have longer lasting impacts than initially contemplated. From HBR’s perspective as longstanding advisors to both law firms and law departments, this is a defining moment for the legal industry. To successfully differentiate themselves, organizations must seize and sustain the moment to pull the future forward, unlocking value and accelerating the legal industry’s evolution.

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Transforming Law Firm Administrative Assistant Delivery Models: When, Why, How and Where (Hint—When Is Now)

Chris Ryan | July 09, 2020

The COVID-19 pandemic has wrought unforeseen changes on many fronts, and law firms will never be the same. During the pandemic, firms have been learning important lessons about how to accommodate—and even thrive with—virtual work, how to reevaluate their legal service delivery and real estate footprint, and how to reallocate tasks to maximize their efficiency.

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How Law Industry Leaders Can Lead Change—Now and After the COVID-19 Pandemic

Kevin Clem | June 30, 2020

Traditionally, the legal industry has been reluctant to implement change; after all, lawyers adhere to a case law system built on hundreds of years of case precedent. To say that the industry has been plagued by change gridlock is an understatement.

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Legal’s Pressing Opportunity to Advance the New Normal: Strategic Focal Points

Bobbi Basile | April 06, 2020

“Wherever there is change, and wherever there is uncertainty, there is opportunity!”– Mark Cuban

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A Clear Vendor Governance Strategy Can Help Law Firms Weather an Economic Downturn

Lee Garbowitz | April 03, 2020

As we face the prospect of an economic downturn, firms are looking at ways to best position themselves. A centralized, clear vendor governance strategy that aligns with the firm’s strategic direction can aid in responding to economic turbulence. Vendor governance can help a firm readily identify operational costs for reduction, minimizing the impact on profits, and sustain those cost savings during an economic downturn.

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Alternative Legal Service Providers: How are Law Departments Using Them?

Lauren Chung | March 23, 2020

The 2019 HBR Consulting Law Department Survey found that corporate law departments are shifting their focus to adopting innovative legal service delivery practices, such as the increased use of other service providers, including alternative legal service providers (ALSPs). For those who use those, spending increased by 11% in 2019.

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Progress and Pragmatism: Reflections on the Law Firm Innovation Summit

Chris Ryan | November 26, 2019

HBR was recently privileged to co-sponsor ARK’s second annual Law Firm Innovation Summit. The event welcomed 120 attendees, spanning a range of job titles including formal innovation titles, KM, IT, client value and development, COOs, marketing, pricing and legal project management, talent, educators, data analytics, sales and, of course, attorneys. This broad range of expertise provided a rich array of perspectives, making for fascinating presentations and conversations. 

Reflecting on those interactions, I wanted to share a few of my and my colleagues’ takeaways:

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How Can Firms Punch Above Their Weight?

Kris Martin | October 23, 2019

It is an increasingly competitive market for law firms. Law departments are bringing more work in house, continuing to consolidate the number of outside firms they use, and sending more work to alternative legal service providers. To differentiate themselves, law firms of all sizes are seeking strategies to provide increased value to their clients, while simultaneously increasing profitability.

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Preparing for the Next Economic Cycle: Why Law Firms Are Looking to Centers of Excellence to Increase Operational Efficiency

Nick Quil | March 18, 2019

Although the predicted time frame varies, most business economists suggest that a recession is on the horizon within the next two years, according to a survey by the National Association for Business Economics released in late February. At the end of the year, many CFOs were predicting recession in the U.S. by the end of this year, and The World Bank lowered its projections for global growth in its ominously titled January report, “Darkening Skies.” We cannot predict when or whether a downturn will occur, but we know from experience that those who maximize their operational efficiency are better prepared to succeed, regardless of the economic situation.

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