Tagged: business-legal-operations

How Law Firms Can Measure ROI on Legal Tech Investments

Josh Nardo | August 19, 2021

Law firm leaders are well past the point of approving large new technology expenditures simply because they are impressed with the latest fads or afraid of missing out on a new tool that other firms are rumored to be buying. Firms are moving toward technology solutions that drive firm, business, and practice value. Innovation is taking hold. Bottom line benefits are now core to making technology decisions, and balancing scarce IT and firm resources.

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Legal Operations in the Lead: Building the Law Department of the Future

Kevin Clem | March 09, 2021

As we emerge—hopefully soon—from the coronavirus crisis, organizations are celebrating what they have accomplished and reflecting on what they have learned in a year marked by dramatic challenges. Responding to the ever-shifting circumstances of a global pandemic demanded adapting continuously, keeping a watchful eye on current and future needs, and recalibrating technological tools and capabilities.

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A Recap of Legal Lab 2020’s Service Delivery Session

Bobbi Basile | February 04, 2021

It seems like everything was different in 2020—including Legal Lab, HBR Consulting’s sixth annual gathering of leaders from some of the nation’s top law departments and law firms. In place of the two-day, in-person event that HBR has hosted in the past, we reinvented Legal Lab as a series of five virtual sessions that unfolded across multiple weeks.

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Mobility: Evolving Culture While Working Remotely

Diana Tullio | July 23, 2020

It has only been a few months since the thought of working anywhere was a fantasy reserved mostly for freelancers. We have all seen those ads showing lucky people working on the beach with their laptop, no stress, and a perfect work/life balance. No one could have imagined we would be faced with a global pandemic and, ultimately, the necessity to find a way to work remotely or not work at all.

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Accelerating Change in the Legal Ecosystem: Sustaining this Moment to Differentiate

Nick Quil | July 21, 2020

Nearly four months have passed since COVID-19 changed the way we work. Legal organizations that initially focused on operationalizing their remote workforce and managing costs associated with temporary office closures are now facing the reality that, rather than a temporary situation, the pandemic-related changes may be deeper and have longer lasting impacts than initially contemplated. From HBR’s perspective as longstanding advisors to both law firms and law departments, this is a defining moment for the legal industry. To successfully differentiate themselves, organizations must seize and sustain the moment to pull the future forward, unlocking value and accelerating the legal industry’s evolution.

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Transforming Law Firm Administrative Assistant Delivery Models: When, Why, How and Where (Hint—When Is Now)

Chris Ryan | July 09, 2020

The COVID-19 pandemic has wrought unforeseen changes on many fronts, and law firms will never be the same. During the pandemic, firms have been learning important lessons about how to accommodate—and even thrive with—virtual work, how to reevaluate their legal service delivery and real estate footprint, and how to reallocate tasks to maximize their efficiency.

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How Law Industry Leaders Can Lead Change—Now and After the COVID-19 Pandemic

Kevin Clem | June 30, 2020

Traditionally, the legal industry has been reluctant to implement change; after all, lawyers adhere to a case law system built on hundreds of years of case precedent. To say that the industry has been plagued by change gridlock is an understatement.

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Legal’s Pressing Opportunity to Advance the New Normal: Strategic Focal Points

Bobbi Basile | April 06, 2020

“Wherever there is change, and wherever there is uncertainty, there is opportunity!”– Mark Cuban

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A Clear Vendor Governance Strategy Can Help Law Firms Weather an Economic Downturn

Lee Garbowitz | April 03, 2020

As we face the prospect of an economic downturn, firms are looking at ways to best position themselves. A centralized, clear vendor governance strategy that aligns with the firm’s strategic direction can aid in responding to economic turbulence. Vendor governance can help a firm readily identify operational costs for reduction, minimizing the impact on profits, and sustain those cost savings during an economic downturn.

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Alternative Legal Service Providers: How are Law Departments Using Them?

Lauren Chung | March 23, 2020

The 2019 HBR Consulting Law Department Survey found that corporate law departments are shifting their focus to adopting innovative legal service delivery practices, such as the increased use of other service providers, including alternative legal service providers (ALSPs). For those who use those, spending increased by 11% in 2019.

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