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Transforming Law Firm Administrative Assistant Delivery Models: When, Why, How and Where (Hint—When Is Now)

Chris Ryan | July 09, 2020

The COVID-19 pandemic has wrought unforeseen changes on many fronts, and law firms will never be the same. During the pandemic, firms have been learning important lessons about how to accommodate—and even thrive with—virtual work, how to reevaluate their legal service delivery and real estate footprint, and how to reallocate tasks to maximize their efficiency.

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How Law Industry Leaders Can Lead Change—Now and After the COVID-19 Pandemic

Kevin Clem | June 30, 2020

Traditionally, the legal industry has been reluctant to implement change; after all, lawyers adhere to a case law system built on hundreds of years of case precedent. To say that the industry has been plagued by change gridlock is an understatement.

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Checking Your Foundation: The Role of the Retention Schedule in CCPA Compliance

Natausha Cruz Wilson | June 24, 2020

For companies still conducting business remotely, the days leading up to the July 1 enforcement date for the California Consumer Privacy Act (CCPA) will be busy -- putting in place essential elements to comply with the country’s most comprehensive privacy law and trying to anticipate amendments to come. We have written elsewhere about privacy data maps, typically manifest as tables detailing the information a company possesses and the path it travels through various systems before landing in its final storage location. But little attention has been paid to the data map’s counterpart: a company’s records retention schedule. While tools like a data map are important elements of successful CCPA compliance, an important preliminary step is to make sure your business has a strong foundation in place, including a functional records retention schedule.

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A Statement from HBR Consulting

Nick Quil | June 11, 2020

Recently, we have witnessed the shocking killings of George Floyd, Ahmaud Arbery, and Breonna Taylor, as the most recent examples in a long list of continued acts of racism and injustice against the Black community. While these tragedies have grabbed headlines, they are not isolated incidents; rather, they are part of a long history of violence against Black communities and a broader issue of systemic racism. HBR denounces racism in all forms and we commit to increase our efforts to drive change within HBR and in our communities.

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CCPA Customer Verification: Reasonably Considering Your Organization’s Process Options

Natausha Cruz-Wilson | May 26, 2020

The same angst many companies experienced as the effective date for the California Consumer Privacy Act (“CCPA”) approached is resurging again as they prepare for the July 1 enforcement date. The Office of the California Attorney General Xavier Becerra estimates that compliance with the CCPA could cost businesses as much as $16 billion over the next 10 years. The Act is intentionally vague when it comes to how companies should operationalize requirements described in the law, allowing businesses to account for their unique resources and limitations. Some organizations may be tempted to pause in their preparations while California awaits the fate of the proposed California Privacy Rights Act (“CPRA”). If the CPRA is ultimately included on the California November 2020 ballot, voters will likely support the expanded law, although it will not take effect until January 1, 2023. Regardless of what happens in November, it is important to focus on compliance with the existing law now. One...

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Three Law Firm Characteristics to Remain Resilient in a Market Downturn

Erik Schmidt | May 21, 2020

Due to pandemic-related disruption, the legal industry is bracing for a sustained downturn. HBR Consulting and The Managing Partner Forum recently conducted a poll of 75 mid-sized firms (<500 lawyers). Responses revealed that more than 60% of respondents are forecasting up to a 25% decrease in top line revenue for 2020. Fewer than 5% of polled firms are predicting no revenue loss at all. This begs the question, what can firms do now to adjust pre-existing 2020 plans to weather this unprecedented storm and, if possible, emerge stronger on the other side

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Tips for Law Firms Participating in an RFP Process for a Preferred Outside Counsel Program (Preferred Outside Counsel Program Part III)

Austin Hyde | May 15, 2020

This is the final post of a three-part series focused on preferred outside counsel programs/processes.

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Four Dimensions of an Agile Resourcing Model for Law Departments

Lauren Chung | May 07, 2020

During the coronavirus pandemic, only one thing is clear: everything you think you know will change—and probably more than once. In these ever-shifting economic and market conditions, law departments must be nimble and responsive, which demands the effective allocation of the people on your team.

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Insights for Companies Seeking to Optimize Their Preferred Outside Counsel Program (Preferred Outside Counsel Program Part II)

Austin Hyde | May 06, 2020

This is the second post of a three-part series focused on preferred outside counsel program processes.

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Four Lessons for Companies Planning a Preferred Outside Counsel Program (Preferred Outside Counsel Program Part I)

Austin Hyde | April 30, 2020

During this time of economic uncertainty, deepening relationships has proven to be a high priority for corporations and law firms alike. In the long run, forming tighter partnerships and working through this challenge together will benefit all involved. Preferred outside counsel programs are one way to better define and strengthen relationships.

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