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Progress and Pragmatism: Reflections on the Law Firm Innovation Summit

Chris Ryan | November 26, 2019

HBR was recently privileged to co-sponsor ARK’s second annual Law Firm Innovation Summit. The event welcomed 120 attendees, spanning a range of job titles including formal innovation titles, KM, IT, client value and development, COOs, marketing, pricing and legal project management, talent, educators, data analytics, sales and, of course, attorneys. This broad range of expertise provided a rich array of perspectives, making for fascinating presentations and conversations. 

Reflecting on those interactions, I wanted to share a few of my and my colleagues’ takeaways:

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How Can Firms Punch Above Their Weight?

Kris Martin | October 23, 2019

It is an increasingly competitive market for law firms. Law departments are bringing more work in house, continuing to consolidate the number of outside firms they use, and sending more work to alternative legal service providers. To differentiate themselves, law firms of all sizes are seeking strategies to provide increased value to their clients, while simultaneously increasing profitability.

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Three Elements That Drive the “True” Cost of Law Firm IT

Matt Coatney | October 22, 2019

Law firm spending on technology continues to grow faster than other categories of firm operations and is now the third-largest area of overhead spending, behind only salaries and occupancy expenses, according to the 2019 Report on the State of the Legal Market by Managing Partner Forum.

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Is Your Law Department Experiencing Change Gridlock?

Kevin Clem | September 16, 2019

Nothing ever stays the same, which means organizations that do not actively and correctly manage change may find themselves creeping downhill, gradually accelerating as the pace of transformation around them picks up. Fortunately, law departments have recognized that change management is a critical success factor in the face of increasing cost pressures. They are hard at work on change — but are they focused on the right areas to reap the greatest rewards from that change?

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Implementing a Law Firm Records Disposition Program

Terry Coan | September 11, 2019

Managing a records retention and disposition program is one of the chronic challenges for any organization in the information age. Businesses and government agencies of all sizes are seeking to implement or improve these programs due to increased risk of cybercrime and data breaches, the complexities of complying with a variety of data privacy laws and regulations worldwide that dictate how long personally identifiable data can be retained, and the desire to reduce their data footprint in order to cut back on their storage expenses however possible.

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The Wonderful World of ILTACON 2019

Kevin Clem | August 30, 2019

It was great to see so many friends at ILTACON in Orlando last week – it was an excellent opportunity to network, learn and have fun.

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Benchmarking the Library

Colleen Cable | August 28, 2019

Benchmarking is an effective way to help organizations identify best practices, compare themselves to their peers and reveal areas where there may be opportunities for improvement. Benchmarking in the legal business is no exception. Law firms recognize the value of benchmarking themselves against industry standards in areas including fees, financial performance and staffing ratios.

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Growth and Gratitude: HBR Recognized as One of America’s Fastest-Growing Private Companies

Nick Quil | August 15, 2019

The legal industry is in the midst of a major transformation, and HBR Consulting is fortunate to be at the forefront of that change. As trusted advisors and providers to both law departments and law firms, we understand how the unique strategies and needs of each intersect. By bringing their voices and perspectives together, we are able to use our collective insights to foster greater alignment as they transform the delivery of legal services.

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Advancing the Law Firm IT Function: How Clients, the Firm and IT Pros All Win

Steve Falkin | July 11, 2019

The number-one law firm IT challenge heading into 2019 had nothing to do with acquiring bigger servers or faster networks. The top law firm IT issue for this year was the strategic challenge of change management, according to the International Legal Technology’s Association 2018 Legal Technology Survey.

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What Happens in Vegas Doesn’t Always Stay in Vegas: CLOC Institute Recap

Kevin Clem | June 20, 2019

It was wonderful to see old friends and meet new ones at the recent Corporate Legal Operations (CLOC) Institute in Las Vegas, and to participate in the knowledge-sharing that is the event’s hallmark.

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